Privacy Policy
To be read together with our Standard Terms & Conditions and Cookie Policy.
By accessing or using any part of this Website, you are deemed to have accepted this Privacy Policy in full. If you do not agree with any part of this policy, please discontinue use of the Website immediately.
Savers.co.ke may update or revise this policy at any time by posting the updated version on the Website. You are encouraged to review this page regularly, as the terms are binding on you. Certain provisions may be superseded by specific notices or additional terms displayed on particular pages of the Website.
Data Controller and Contact Information
Savers.co.ke (“Savers”, “we”, “our”, “us”) is the data controller responsible for the collection, storage, and processing of your personal information in accordance with the Kenya Data Protection Act, 2019 and related regulations.If you have questions or concerns regarding this Privacy Policy, contact us at:
Email:support@savers.co.keLocation: Nairobi, Kenya
What Personal Information We Collect
We collect information to improve your shopping experience and to provide our services effectively.We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as bargain alerts, favourites, feedback and recommend products that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
How We Use Your Information
We use personal information to:Process and deliver orders,Provide customer support,Communicate updates on orders, deliveries, products, and offers,Improve our Website, services, and product offerings,Personalise your shopping experience,Prevent fraud and enhance security,Comply with legal and regulatory requirements under Kenyan law,Allow trusted service providers to perform functions on our behalf (e.g., payment processing, logistics, IT support)
We do not sell your personal information to third parties.
Payment Information
We do not store your debit/credit card or mobile money details.
All payment processing is handled securely by approved third-party payment gateways such as M-Pesa, Pesapal, PayPal, or any other licensed provider compliant with Kenyan financial regulations.
Accessing and Updating Your Information
You may access or update personal information associated with your account at any time through the My Account section.Under the Kenya Data Protection Act, you also have the right to:Request access to your personal data,Request correction or deletion,Object to certain types of processing,Withdraw consent where processing is based on consent
Requests can be made by contacting us at support@savers.co.ke.
Cookies Policy
We collect standard website analytics data to understand how visitors use our Website. This information does not personally identify individuals unless voluntarily provided.
We do not attempt to identify visitors unless required by law or for security purposes.
Other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
Security
Your information is stored on our servers. We take reasonable measures to protect your information against unauthorised access or disclosure including physical security, encryption, passwords, etc. However, 3rd parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise that your personal information or private communications will always remain private.
Disclosures of your information
Your information may be passed to and used by all Savers companies. We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
Sale of Business
In the event that another company acquires all or substantially all of the assets related to Savers, Savers reserves the right to include any or all stored personal information among the assets transferred to the acquiring company. Such an acquisition we will notify all of our business partners.
Policy Changes
This privacy policy is subject to change without any notice. We may change our policy at any time by posting a new version of it on our website. The effective date of this policy to be applied is 5th December 2025. Any changes to this policy will be posted here. If you have any questions or concerns relating to this please contact us
